Privacy Policy

Your Personal Data

What data do we collect?

The UCT English Language Centre (hereinafter, ELC) collects the following data:

• Personal identification information (name, email address, phone number, etc.)
• Passport, visa, and identification document details
• Academic records

How do we collect your data?

You directly provide ELC with most of the data we collect. We collect data and process data when you:

• Register as a student at the University of Cape Town
• Register online or place an order for any of our products or services
• Voluntarily complete a customer survey or provide feedback via message boards or email
• Use or view our website via your browser’s cookies

ELC may also receive your data indirectly from student recruitment agents and third-party student recruitment platforms.

How will we use your data?

ELC collects your data so that we can:

• Maintain your academic record
• Process your booking and manage your account
• Email you with special offers on other products and services we think you might like

ELC does not share your data with third parties. Your data may be shared with other departments at the University of Cape Town.

When ELC processes your order, it may send your data to, and also use information from, credit reference agencies to prevent fraudulent purchases.

Marketing

ELC may send you information about our products and services we think you might like. If you have agreed to receive marketing, you may opt out at any time.

You have the right at any time to stop ELC from contacting you for marketing purposes or from sharing your data with other UCT departments.

Your Data Protection Rights

ELC wants to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

The right to access: You have the right to request copies of your personal data. We may charge a small fee for this service.

The right to rectification: You have the right to request that ELC correct any inaccurate information, or complete incomplete information.

The right to erasure: You have the right to request that ELC erase your personal data, under certain conditions.

The right to restrict processing: You have the right to request that ELC restrict the processing of your personal data, under certain conditions.

The right to object to processing: You have the right to object to ELC’s processing of your personal data, under certain conditions.

The right to data portability: You have the right to request that ELC transfer your data to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond. To exercise any of these rights, please contact us at elc@uct.ac.za or call us at +27 21 650 4161.

Cookies

What are cookies?

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website, we may collect information automatically through cookies or similar technology.

How do we use cookies?

ELC uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in
• Understanding how you use our website
• Remembering your previous preferences and booking choices

What types of cookies do we use?

Functionality: These cookies allow us to recognise you on our website and remember your preferences, such as language and location.

Marketing: These cookies collect information about your visit to our website, the content you viewed, the links you followed, and information about your browser, device, and IP address.

How to manage cookies

You can set your browser not to accept cookies, and you can remove cookies from your browser. However, some features of our website may not function as a result.

General

Privacy policies of other websites

The ELC website contains links to other websites. Our privacy policy applies only to our website. If you click on a link to another site, you should read their privacy policy.

Changes to our privacy policy

ELC keeps its privacy policy under regular review and places any updates on this page. This policy was last updated on 17 March 2025.

How to contact us

If you have any questions about ELC’s privacy policy, the data we hold on you, or if you would like to exercise one of your data protection rights, please get in touch:

• Email: elc@uct.ac.za
• Phone: +27 21 650 4161

Contact Us

Have questions about how we handle your data? We're happy to talk it through.