Privacy Statement

This privacy statement explains why and how we collect, use and store your personal information.

What data do we collect?

The UCT English Language Centre (hereinafter, ELC) collects the following data:

  • Personal identification information (Name, email address, phone number, etc.)
  • Passport, visa and identification document details
  • Academic records

How do we collect your data?

You directly provide ELC with most of the data we collect. We collect data and process data when you:

  • Register as a student at the University of Cape Town
  • Register online or place an order for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser's cookies.

ELC may also receive your data indirectly from student recruitment agents and third party student recruitment platforms.

How will we use your data?

ELC collects your data so that we can:

  • Maintain your academic record
  • Process your booking, manage your account.
  • Email you with special offers on other products and services we think you might like.

ELC does not share your data with third parties.  Your data may be shared with other departments at the University of Cape Town.

When ELC processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.


ELC would like to send you information about products and services of ours that we think you might like.  If you have agreed to receive marketing, you may always opt out at a later date.  You have the right at any time to stop ELC from contacting you for marketing purposes or giving your data to other department at the University of Cape Town.

What are your data protection rights?

ELC would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access - You have the right to request ELC for copies of your personal data. We may charge you a small fee for this service.

The right to rectification - You have the right to request that ELC correct any information you believe is inaccurate. You also have the right to request ELC to complete information you believe is incomplete.

The right to erasure - You have the right to request that ELC erase your personal data, under certain conditions.

The right to restrict processing - You have the right to request that ELC restrict the processing of your personal data, under certain conditions.

The right to object to processing - You have the right to object to ELC processing of your personal data, under certain conditions.

The right to data portability - You have the right to request that ELC transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at

Call us at +27 21 650 4161

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website , including:

  • Keeping you signed in
  • Understanding how you use our website
  • Remembering your previous preferences and booking choices

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

Functionality - ELC uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in.

Marketing - ELC uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address.

How to manage cookies

You can set your browser not to accept cookies, and you can remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The ELC website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 7 July 2020.

How to contact us

If you have any questions about Our Company's privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at

Call us: +27 21 650 4161